Refund policy

Returns & Exchanges

Returns for change of mind are not accepted.

Exchanges may be arranged at the customer’s expense, including all postage costs.
Exchange requests must be made within 14 business days of the item’s arrival and the piece must be returned in its original, unused condition with secure packaging.

Custom rings, bespoke pieces and made to order items are not eligible for exchange once the item has been made. 

Customers are responsible for any duties incurred on returned items.

Repairs / Warranty

Jewellery found to have a manufacturing fault will be repaired free of charge within one year of purchase.


 This does not include:

  • General wear and tear
  • Accidental damage
  • Damage caused by improper care or failure to follow care instructions

After one year, repairs may still be available for a small fee, depending on the work required. 

Please follow our care instructions to ensure the safety of our piece.